Support

Survival Zomb is published by FLOWZY FZC.

Contact

E-mail: support@survivalzomb.com (also reachable at support@flowzy.ai). We answer within 2 business days.

Please include the version of the app (Settings → About) and your friend code (Settings → Account, looks like ZOMB-XXXX) so we can find your account.

Common questions

I switched phones. Where is my progress?

If you linked your account to Google, Apple or an e-mail address, open Settings → Account → "I already have an account" on the new phone and sign in with the same method. Your cloud save replaces the guest progress on that phone. Guest accounts that were never linked cannot be recovered on a new phone.

How do I add a friend?

Friends → enter their ZOMB-XXXX code. They accept the request and you will see each other's online status.

How do I delete my account?

Settings → Account → Delete account, or follow the steps on Delete account.

Blocking or reporting a player

You can block a player from the friends list; blocked players cannot send you requests or invites. To report abusive behaviour or an offensive name, e-mail support@survivalzomb.com with the player's friend code or display name. See the Terms of Service for the rules of conduct.